Identity Assurance Solutions for the Telecom Industry - Daon
Keeping Telecoms Fraud-Free
From preventing SIM-swapping to enabling remote onboarding, we’ve helped some of the world’s largest telecommunications operators protect themselves from current and emerging fraud risks, reduce average call handling time, and mitigate customer churn.
Telecoms are vital to connecting people to each other and to important products and services. For a large percentage of the population, a person’s phone is a direct portal to many of the most secure parts of their lives, so keeping access out of the wrong hands is vital. At Daon, we provide identity security technology to help ensure that those connections are accessible, seamless, and secure for any customer, anywhere.
In the past, telecom operators generally provided mobile phone products and services that they protected by relying on the in-person exchange of physical SIM cards. SIMs linked a customer (and their identity) to an account in order for that customer to access the operator’s services. Today, the range of products and services offered by telcos has grown to include things like broadband, TV, and subscription services, in addition to their legacy offerings. These primarily digital offerings, along with the growing adoption of eSIM technology to replace physical SIMs, are making it easier for customers to access services and manage their accounts. But the mass switch to digital has also increased the opportunity for SIM-swapping and other identity fraud, causing the need for most operators to completely revamp their onboarding processes.
With consumers’ phones often being a single wall of protection between criminals and their bank accounts, medical information, and other important personal information, telcos are under increasing pressure from regulators to do a better job of protecting customer identities. To provide user experiences that match the level of security these services demand and to meet the expectations of digital-savvy customers, telecommunications organizations need to ensure they have a single, secure, and reliable way to manage customer identities.
Your eSIM registration process (and the CIAM platform powering it) should be a competitive strength, not a source of customer churn or fraud loss. Secure authentication regulations and digital-only customers are making some telecom providers feel like they are headed toward a future filled with uncertainty. But Daon offers telecoms the seamless, cross-channel identity verification and authentication solutions needed to meet the security and user experience demands of today — and the flexibility to adapt to what may come tomorrow.
CIAM Platforms
The foundation of our Identity Continuity solutions. Choose from SaaS or hosted to match your needs and regulations.
Identity Verification
Onboard new customers quickly, easily, and with confidence, no matter where they are.
Identity Authentication
Provide the simplest, most secure access for any customer, in any channel.
Learn About Our Authentication Solutions
Contact Center Authentication
With advanced voice biometrics, you’ll always know who your service representatives are talking to.
Learn About Our Contact Center Solutions
Webinar
Trust Every Conversation
Team Members from Daon and Call Miner explore how organizations can better understand who is on the other end of contact center conversations and how to address fraud.
Article
Why ISO 42001 Matters for the Future of Trusted Technology
Most organizations struggle to embed AI ethics into operations. Discover why Daon’s ISO/IEC 42001 certification demonstrates trustworthy governance.
Article
Your Identity Wallet Strategy Is Solving the Wrong Problem
Stop treating identity wallets as a feature. Data minimization and shared trust frameworks are what make wallet strategies succeed or fail.
Article
Why Strong Identity Verification Onboarding Eliminates Password Resets
The average enterprise spends millions annually on password reset infrastructure. That’s not an operational cost. It’s the price of weak onboarding.
Article
Extending Customer Identity Verification to Employees: The Blind Spot in Enterprise Identity
Strong customer IDV. Weak workforce assurance. It’s one of the most overlooked gaps in enterprise identity security.
Article
How to Effectively Implement Biometric Identity Verification in Your Industry
Most biometric implementations fail within months. Explore the strategic approach that succeeds across financial services, healthcare, and telecom.
eBook
Beyond NFC: Mobile Driver’s Licenses are Revolutionizing Digital Identity Verification
From increased security to enhanced privacy, mDLs are poised to create a seismic shift in how we manage and share identity information, and digital identity verification...
eBook
Navigating Uncharted AI Waters through Optimized Governance
Discover insights and steps for ensuring trusted AI application in your organization by developing proper governance
eBook
The Complete Guide to Identity Continuity
Identity Continuity consolidates all areas identity verification and authentication into a single record, giving your customers simple, secure cross-channel access.